Invoice Policy

I. Invoice Description

• Formal Invoice – A formal invoice is issued for each completed order.

• Invoice Amount – The invoice amount strictly matches the actual payment received.

  No invoices can be issued for amounts higher or lower than the order payment.

• Voucher/Discount Usage – Amounts offset by vouchers, coupons, or discounts will not be included in the invoice.

  If the final payable amount is £0, no invoice will be issued.

• Separate Invoices – For multiple invoices under the same order, please note this in the order remarks before checkout.

• Invoice Header – Cannot be left blank. By default, the company name in your order will be used.

• Invoice Delivery – Invoices are sent electronically, not with the goods.

• Invoice Content – Default description is “Product Details.” Special requirements must be requested in advance.

II. Types of Invoices

• Standard VAT Invoice – issued electronically.

• VAT Special Invoice – issued electronically (for VAT-registered customers only).

III. VAT Information

• Standard VAT rate: 20% (United Kingdom).

• VAT is charged on the actual transaction amount payable.

IV. Important Notes

• Lost or Deleted Invoices – Customers may request a replacement copy free of charge.

  We will resend the electronic invoice to your registered email.

V. Invoice Replacement

If invoice details (e.g., header, content, or amount) are incorrect, please contact:
Tel: +44 7340 483771
Email: sales@chemicalbridge.co.uk

We will verify the information and issue a corrected electronic invoice to your email.

VI. Requesting a VAT Invoice

To request a VAT invoice, please provide:

• Company name

• Registered address and contact details

Send this information to our customer service team via email.
After verification, we will issue the VAT invoice and send it electronically.

VII. Invoice Verification

Customers may verify VAT invoices through the HMRC VAT portal or their local tax authority system.